We keep things simple
Our job is to make your accounts and tax feel easy. We avoid jargon, explain everything clearly and give you tools that are quick to use.
“You can message us from the portal or the app.”
What every Buzz client can expect from us
Andy and Peter wrote this down when Buzz started, and it is the standard the whole team works to.
Six commitments
- We keep things simple
- We fix the cause of the problem
- We answer questions before you ask them
- We get things done first time
- We take ownership
- We listen and improve
Our six commitments
We fix the cause of the problem
When something goes wrong we fix it and improve the system so it does not happen again.
“If you have to chase us or ask the same thing twice, tell us and we will fix it.”
We answer questions before you ask them
We write guides, record videos and keep the answers where you can find them, starting with the questions clients ask most.
“The guides and videos are searchable.”
We get things done first time
We aim to sort things fully the first time you ask, with one person seeing it through.
“One team deals with your query from start to finish.”
We take ownership
If we make a mistake, we own it, fix it quickly and make it right.
“If we get something wrong, tell your accountant or use our complaints process.”
We listen and improve
Your feedback shapes the service. Every suggestion is taken seriously and used to make things better.
“If something is broken or annoying, tell us and we will fix it.”
Service standards
- Fast replies
- Most queries are answered within one working day.
- Clear communication
- We send regular updates and a reminder before each deadline.
- Upfront pricing
- The instant quote shows the fixed monthly fee and asks only for your name.
- Easy-to-use tools
- You get the portal and app, paperless records and plain-English guides.
- A real person when you need one
- Your named accountant and the team around them are a message or a call away.
How you can help us
- 1Tell us early
Tell us about a problem as soon as you know about it, because it is quicker and cheaper to fix early.
- 2Be straight with us
If your records are incomplete or behind, say so, and we will work from what is there.
- 3Say when something is not right
If a report is confusing, a reply was slow or the fee does not feel fair, tell us at the time.
- 4Treat the team as people
Please treat your named accountant and the team with the same courtesy you expect from us.
What we need from you
Each of these takes little time once it is set up, and together they keep your books up to date.
- 1Use the software
Whatever we have set you up on — FreeAgent, Xero or the Buzz app — is where the record lives. If you also keep figures in a spreadsheet, we have to reconcile the two.
- 2Connect your bank
A read-only feed pulls your transactions in every day. It cannot move money, and it gives us your bank records without you sending statements at the year end.
- 3Photograph your bills and receipts
Photograph each receipt in the app when you get it. HMRC expects you to keep evidence of your costs.
- 4Send invoices from the app
If you invoice, raise invoices where the bookkeeping already is. Your sales, your VAT and who owes you money are then recorded once.
- 5Send us the information we ask for
When we ask for something it is because a filing needs it. Please reply within the week so the filing is made on time.
If you cannot do one of these, tell us and we will do it for you. It may change the fee, and we still file on time.
How to tell us if we get something wrong
Start with your accountant, or email hello@buzzaccounting.co.uk if you would rather someone else picked it up. If you want to make a formal complaint, the process is on our complaints page.
Accreditations & Partnerships
