We keep things simple
Our job is to make your accounts and tax feel easy. We avoid jargon, explain everything clearly and give you tools that are quick to use.
“You should never feel lost. We are only ever one click away.”
Our promise
What every Buzz client can expect from us
Andy and Peter wrote this down when Buzz started, and it is the standard the whole team works to. It is in plain English because that is the first promise.
How we work
Six commitments, in our own words
Putting clients at the heart of everything we do. We are here to make your financial life easier: less stress, less time lost to admin, and clarity about where you stand.
We fix the cause, not just the problem
When something goes wrong we do not just apologise. We fix it properly and improve the system so it does not happen again.
“If you are having to chase us, or ask the same thing twice, we have work to do.”
We answer questions before you ask them
If you are wondering about something, the chances are other clients are too. So we write guides, record videos and keep the answers where you can find them.
“If you have wondered it, someone else has too, so we make it searchable.”
We get things done first time
We aim to sort things fully the first time you ask, without back-and-forth or handovers between people.
“One team, one answer. No passing you between departments.”
We take ownership
If we make a mistake, we own it, fix it quickly and make it right.
“Accountability is part of the service.”
We listen and improve
Your feedback shapes the service. Every suggestion is taken seriously and used to make things better.
“If something is broken or annoying, tell us and we will fix it.”
What you can expect
The service, spelled out
| You get | What that means |
|---|---|
| Fast replies | Most queries are answered within one working day. |
| Clear communication | Regular updates, helpful reminders and no surprises. |
| Upfront pricing | No hidden charges and no confusing fees. The instant quote shows the monthly fee before you have given us anything but your name. |
| Easy-to-use tools | A simple portal and app, paperless systems and plain-English guides. |
| A real person when you need one | Your named accountant and the team around them are a message or a call away. |
What helps us help you
Four things that make the promise easier to keep
- Send us everything we need at the start. Most delays trace back to a missing document.
- Use the tools we have built for you. The portal is where your documents, deadlines and messages live, so nothing gets lost in an inbox.
- Tell us if something does not feel right. We would rather hear it early.
- Be respectful. We are real people doing our best work for you.
If we get it wrong
How to tell us
Start with your accountant, or email hello@buzzaccounting.co.uk if you would rather someone else picked it up. If you want to make a formal complaint, the process is on our complaints page.
Our goal is to be the most trusted, modern and helpful accounting partner you have ever had. Simple, smart and supportive.
Accreditations & Partnerships
