We keep things simple
Our job is to make your accounts and tax feel easy. We avoid jargon, explain everything clearly and give you tools that are quick to use.
“You should never feel lost. We are only ever one click away.”
What every Buzz client can expect from us
Andy and Peter wrote this down when Buzz started, and it is the standard the whole team works to. It is in plain English because that is the first promise.
Six commitments
- We keep things simple
- We fix the cause of the problem
- We answer questions before you ask them
- We get things done first time
- We take ownership
- We listen and improve
Six commitments, in our own words
Putting clients at the heart of everything we do. We are here to make your financial life easier: less stress, less time lost to admin, and clarity about where you stand.
We fix the cause of the problem
When something goes wrong we do not just apologise. We fix it properly and improve the system so it does not happen again.
“If you are having to chase us, or ask the same thing twice, we have work to do.”
We answer questions before you ask them
If you are wondering about something, the chances are other clients are too. So we write guides, record videos and keep the answers where you can find them.
“If you have wondered it, someone else has too, so we make it searchable.”
We get things done first time
We aim to sort things fully the first time you ask, without back-and-forth or handovers between people.
“One team, one answer. No passing you between departments.”
We take ownership
If we make a mistake, we own it, fix it quickly and make it right.
“Accountability is part of the service.”
We listen and improve
Your feedback shapes the service. Every suggestion is taken seriously and used to make things better.
“If something is broken or annoying, tell us and we will fix it.”
The service, spelled out
- Fast replies
- Most queries are answered within one working day.
- Clear communication
- Regular updates, helpful reminders and no surprises.
- Upfront pricing
- No hidden charges and no confusing fees. The instant quote shows the monthly fee before you have given us anything but your name.
- Easy-to-use tools
- A simple portal and app, paperless systems and plain-English guides.
- A real person when you need one
- Your named accountant and the team around them are a message or a call away.
Four things that make the promise easier to keep
- 1Tell us early
A problem you mention in week one is a phone call. The same problem in month six is a project. Nothing you tell us early makes us think less of you.
- 2Be straight with us
If the numbers are messier than you have let on, say so. We have seen it before and we would rather work on what is actually there.
- 3Say when something is not right
If a report is confusing, a reply was slow or the fee does not feel fair, tell us while you are still annoyed about it rather than at renewal.
- 4Treat the team as people
You get a named accountant rather than a queue, and the same courtesy back is all we ask.
Five things, and we can do the rest
None of this takes long once it is set up, and every one of them removes a chase. Do these five and your books stay current without you thinking about it.
- 1Use the software
Whatever we have set you up on — FreeAgent, Xero or the Buzz app — is where the record lives. Running a second set of figures in a spreadsheet means two versions of the truth and we will end up reconciling them.
- 2Connect your bank
A read-only feed pulls your transactions in every day. It cannot move money, and it is the single biggest thing that stops your year end turning into a fortnight of statement chasing.
- 3Photograph your bills and receipts
Take the picture when the receipt is in your hand and it is done. HMRC expects you to keep the evidence, and a photo taken in the moment is worth more than a shoebox in January.
- 4Send invoices from the app
If you invoice at all, raise them where the bookkeeping already is. Your sales, your VAT and who owes you what then stay right without anyone typing them in twice.
- 5Send us the information we ask for
When we ask for something it is because a filing needs it. Come back to us the same week and the deadline stops being anybody's problem.
Where a client cannot do one of these, tell us and we will do it for them; it may change the fee, but it will never change the deadline. What we cannot do is guess.
How to tell us
Start with your accountant, or email hello@buzzaccounting.co.uk if you would rather someone else picked it up. If you want to make a formal complaint, the process is on our complaints page.
Our goal is to be the most trusted, modern and helpful accounting partner you have ever had. Simple, smart and supportive.
Accreditations & Partnerships
