Virtual PA service for business owners
Your calls, diary, inbox and follow-ups handled for a fixed monthly fee. You can start with one of them and add the rest later.
Call or WhatsApp 07476 989568
What gets handed over, in order
A virtual PA runs your diary, triages your inbox and returns calls within the day. You pay a fixed monthly fee, and the hours go up when the business is busy and down when it is quiet.
- 1
The calls, first
A missed call can lose revenue on the day, so calls come first. They are answered in your business name, triaged, and either dealt with or passed on with the context already taken.
- 2
The diary, second
Appointments booked and confirmed, travel time allowed for, and recurring appointments added.
- 3
The inbox, third
Emails only you can deal with are brought to you, routine ones are handled and the rest are filed. It takes a few weeks before the judgement calls are right.
- 4
Then the follow-ups
Quotes to chase, bookings to confirm and callbacks to make.
- 5
Other admin
Documents, forms, orders and suppliers.
The first fortnight
A call about where the time actually goes
We go through where your time goes each week.
One thing handed over first
Normally the calls. Handing over everything at once usually fails.
A written handover as we learn it
How you want the phone answered, who gets put straight through, what never goes in the diary before ten. It is written down, so it still works when someone is on holiday.
Then the rest, at your pace
Most owners add the inbox in week three and the follow-ups a month after that, once the first handover is working.
Handover notes
- Answer the phone as
- Your business name
- Put straight through
- The people you name
- Diary
- Nothing before ten
- Travel time
- Allowed for between appointments
- Bring to you
- Emails only you can deal with
Cost compared with hiring
| Compared on | Employing someone | Buzz virtual PA |
|---|---|---|
| What you pay | The salary, plus employer National Insurance, the workplace pension, holiday, sick pay, equipment and the cover you arrange when they are away. | A fixed monthly fee agreed in writing before anything starts, priced on the hours and the kind of work. Call handling with a response time attached is a different commitment from inbox triage twice a day. |
| Before anything gets easier | Advertising, sifting, interviewing, the notice period, and the first weeks while they learn your business. | A call about where your week goes, then one thing handed over. |
| Busy and quiet months | The same cost in both. | The hours go up for a busy quarter and down for a quiet one. |
| Where the work happens | In your premises: the post, the front desk, greeting people. For that work, hire someone. | Diary, inbox, calls and admin that could happen anywhere. |
What people ask about the Virtual PA service
What does it cost, and how is it priced?
A fixed monthly fee agreed in writing before anything starts, priced on the hours and the type of work. You get the figure at the discovery call.
Will callers know it is not my own office?
Calls are answered in your business name and handled as your team, so the caller’s experience is of your business. If a caller asks directly where we are, we tell them.
What about confidentiality?
The same duty that applies to the rest of your relationship with Buzz applies here, in writing. Access is limited to what the work needs, and it is removed when the arrangement ends.
Can I start small?
Yes. Start with the phone and add the rest once that is working.
Book a free call
We start with a call about where your week goes, then hand over one thing.
Accreditations and partnerships
