How much does it cost, and how is it priced?
A fixed monthly fee agreed in writing before anything starts, priced by the level you take and the volume behind it — transactions, invoices, payroll headcount, number of entities and how many bank and platform feeds need reconciling. Level 1 is bookkeeping and reconciliation; Level 2 adds payroll, VAT, accounts and tax; Level 3 adds management accounts, forecasting and director-level input. You get the figure at the discovery call. Moving between levels is a conversation and takes effect from the next billing cycle, in both directions — the point is that it tracks what you actually need.
How is this different from just hiring a bookkeeper?
A bookkeeper records what happened. The three levels here cover recording, compliance and interpretation, with the seniority matched to the task rather than to one person's job title — so a director-level review of the numbers does not depend on the same person who codes the receipts. You also get cover: holidays, illness and resignations are our problem, not yours, which is the risk most owners underestimate until the person who knows the system leaves in the week of a VAT deadline.
Is it actually cheaper than employing someone?
Compare it with the full cost of the hire, not the salary. Employer's National Insurance, pension contributions, software licences, equipment, recruitment fees, holiday and sickness cover and management time all sit on top — see what a new hire actually costs. For most businesses under roughly £2m of turnover, outsourcing delivers the same output for less. Above that it becomes a genuine judgement call, because volume starts to justify a dedicated person and the co-ordination cost of an external team rises. We will say when you have reached that point rather than keep the retainer running.
Do you replace our existing bookkeeper?
Not necessarily, and often that is the wrong answer. Plenty of engagements keep an in-house bookkeeper doing daily entry, invoicing and credit control, with us handling month-end close, compliance and reporting on top. That is frequently the cheapest sensible arrangement: the person who knows your customers stays, and the technical work they were never trained for stops landing on them. Where we do replace someone, it is usually because the role has quietly grown into three jobs and nobody was doing any of them properly, and that is a conversation to have openly rather than by stealth.
Which software does it run on?
Usually Xero, paired with capture and payment tools such as Apron or Dext — we are a Xero Gold Partner. FreeAgent works well for smaller engagements and is included in Buzz packages at no extra cost. QuickBooks and Sage are supported too. What matters more than the platform is the app stack around it: bank feeds, receipt capture, payment approval and, where relevant, the till or e-commerce integration. A tidy Xero file with no receipt capture still generates the same monthly chase for paperwork, which is where most of the friction actually lives.
How long before the reporting is reliable?
Expect a month or two. Weeks one and two are spent finding out what is actually there: records reviewed, feeds and integrations checked, the chart of accounts rebuilt if it is not telling you anything, and the backlog quantified honestly rather than optimistically. The first close after a handover almost always turns something up — an unreconciled account, VAT coded inconsistently, stock never counted, a suspense balance nobody can explain. We fix that before producing a tidy report from figures we do not trust, because a confident report built on bad data is worse than a late one.
What if it does not work out?
You can cancel at any time; service continues through the billing period already paid for, and fees are non-refundable except as required by law. What you take with you is everything: the accounting file, the underlying records, reconciliations and any reporting we have built. We will not hold data over a disputed invoice. The failure mode worth naming up front is a business that wants the reporting but will not change the input habits — receipts still in the van, sales data still in someone's head — because no finance function, internal or external, produces reliable numbers from that.